Please click the link The Development of Responses to Social Media.pdf Download The Development of Responses to Social Media.pdf to download the case and answer the following 3 questions:
How do you let others know when you have had a good or bad service experience?
Why do you think consumers think websites, like TripAdvisor®, are important?
What impact could responses from management have on potential guests’ choices to book?
Each question is worth 10 Points.
Your answers for EACH question MUST be minimum 150 Words
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